You are aware that Health & Safety in your home is essential for you and your family. We offer our unique service focused on Health & Safety in your home.

Just to help you understand the background to this - there were over 10,000 Chimney fires from the 59,700 dwelling house fires in 2004 in the UK and while dwelling house fires account for only about a third of the number of building fires, they account for some 80% of casualties – 375 people died in dwelling house fires and 12,000 were injured in 2004 alone. I think you will agree – scary statistics indeed!

Our unique service is geared to make your home a safer place to be for you and your family. It is so important to us to get this right and to ensure you get the best service on offer that we have put together our unique World Class Guarantee System – Guarantees to ENSURE your Home is as safe as Houses!

1. We guarantee we will arrive to do the job when we say we will – or we will call you before that time to advise our arrival time. We work on a one hour booking window per job carried out and we offer one hour window appointments e.g. arrival between. 9am and 10am, 10am and 11am – guaranteed



2. We guarantee we will leave the property as clean as we found it – getting your chimney swept can be a testing time as everyone is afraid that something will go wrong and their home will end up in a terrible mess. Our proven world class systems ensure your home will be as clean as it was when we have finished as it was when we arrived – guaranteed



3. We guarantee the cost will be as per the quote – before we arrive to carry out the work for you we will have agreed a price with you and that is the price that you will pay for the job we do. No questions asked – guaranteed



4. We guarantee our operators and all of our work is fully insured. This gives you peace of mind when we are carrying out work in your home. Should a disaster happen it will not cost you a penny and the inconvenience will be minimal
- guaranteed.


5. We guarantee to give you a safety certificate after every sweep – which we will sign and you will sign to certify that we have carried out the job(s) we said we would plus the certificate has a questionnaire Health & Safety Section that we will run through with you to give your home its very own Health Check every time we visit you - guaranteed

If we don’t deliver on any of the 5 guarantees’ - 100% of the time - you don’t pay is a single penny. In other words your work is carried out free of charge. Why would we do this? Simply because we serviced hundreds of homes last year and not one of our customers had their service for free. That means one thing – we deliver on our promises, and I am sure you will agree that in this industry that is rare indeed. Therefore for us our guarantee is not a risk, and it also delivers complete peace of mind for you our customer – and that is our ultimate aim and your requirement every time.